Refund policy

At Custom Magnet Co all our products are handmade and personalised to you. Due to the customised nature of our products, we are unable to offer refunds or exchanges for change of mind or customer errors which occurred through the image upload process. 

Once an order has gone into production it then becomes non-refundable and there are limitations on order adjustments. If you wish to cancel your order, please advise us within 24 hours of placing your order. If your order has already been fulfilled, refunds cannot be given. 

Please inspect your order upon receiving it and contact us immediately if you are not 100% satisfied with your items.  

If you need assistance after placing your order, please do not hesitate to reach out. We will be happy to provide you with an update on your order status.